You can find your nearest agency by visiting this website: The agency can sue or bring another enforcement action against the retailer. For example, snow removal contracts usually stipulate that you must make payment regardless of the number of times they actually need to come to clear your driveway. So don’t be bashful about asking for a big refund. Even if the store won’t issue a refund, you have options. What if someone has ordered something without my knowledge or consent? Also, it must work as promised if you bought it for a particular purpose. Writing a refund letter can be tricky, but it is a task that all should know how to do. Explain again that you want a refund and why. Ask for the correct spelling of the name. And in the end, remember that if you don’t handle bad customer service and stand up for your rights — and seek to make up for lost time and money — no one else will. If you would like to mediate the dispute, then mention this fact in your complaint letter to the company. I ordered a takeaway to be delivered whilst in lockdown. But you’re legally entitled to go straight to getting a discount if any of the following apply: it’s not possible to get the service done again econsumer.gov. Follow a business letter template for the correct structure. Business letters must be typed. How do I request a refund for poor service? If you've paid for services not rendered, you should send a letter to the management of the company. Make phone calls to the company and get the name and title of the manager. Quote the terms of the contract, whether it was written or verbal, and give names of the employees you dealt with. Did the seller disclaim warranties? Sample Protest Letter to Corporate Office, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a7\/Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg\/v4-460px-Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg","bigUrl":"\/images\/thumb\/a\/a7\/Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg\/aid43038-v4-728px-Reduce-Your-Student-Loan-Payments-Step-6-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"